Terms and Conditions

Terms and Conditions

These Terms and Conditions apply to your use of zimraluvo.com and to purchases made through our online store. By accessing our website or placing an order, you agree to comply with these Terms and Conditions.

zimraluvo is owned and operated by Chongqing Shengze Jinxuan Enterprise Management Co., Ltd..

Website Use

You may use this website for lawful purposes and for personal shopping and information purposes.

You agree not to misuse the website, interfere with its operation, attempt to gain unauthorized access to any part of the website or its systems, or use the website in violation of applicable laws or regulations.

Product Information

We make reasonable efforts to provide accurate product descriptions, images, specifications, prices, and other information on our website.

Product images may appear slightly different from the actual products due to screen settings, lighting, photography conditions, or normal manufacturing variations.

Product specifications and available options may vary between individual products. Please review the applicable product page carefully before placing an order.

Product Availability

Product availability may change without notice.

If a product becomes unavailable after an order has been placed, we may contact you using the information provided during checkout and provide an appropriate solution, which may include cancellation and a refund where applicable.

Prices and Promotions

Product prices, discounts, promotions, shipping charges, and other applicable fees are displayed during the shopping and checkout process.

Prices and promotional offers may change from time to time.

We reserve the right to correct obvious pricing, promotional, technical, or typographical errors when identified.

Placing an Order

When you submit an order through our website, you are requesting to purchase the selected products at the applicable price and under these Terms and Conditions.

After an order is submitted, you may receive an order confirmation email. Receipt of an order confirmation does not necessarily mean that the order has been finally accepted or shipped.

We may refuse, cancel, or limit an order where reasonably necessary, including because of product availability, payment problems, suspected fraud, technical errors, or other legitimate reasons.

Payment

Available payment methods are displayed during checkout.

Payment must be successfully authorized and confirmed before an order can normally enter processing.

Payment transactions may be processed by third-party payment service providers. These providers may have their own terms and privacy policies.

For more information about payment processing and security, please review our Payment & Security page.

Order Cancellation

If you need to cancel an order, please contact us as soon as possible at support@zimraluvo.com .

We will make reasonable efforts to assist with cancellation requests before an order enters processing or shipment preparation.

Once an order has entered processing, shipment preparation, or has been dispatched, cancellation may no longer be possible.

If an order can no longer be cancelled, you may be able to request a return after delivery in accordance with our Return & Refund Policy.

Shipping

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Estimated delivery times after dispatch are:

• United States: approximately 5–12 business days
• Canada: approximately 7–15 business days
• Australia: approximately 7–15 business days

Orders of US$29 or more qualify for free standard shipping. For orders below US$29, applicable shipping charges will be displayed at checkout.

Delivery estimates are not guaranteed delivery dates. Carrier delays, customs processing, severe weather, public holidays, remote delivery locations, high shipping volumes, and other circumstances may affect delivery.

For complete shipping information, please review our Shipping Policy.

Returns and Refunds

Eligible products may be returned within 30 calendar days after delivery, subject to the conditions of our Return & Refund Policy.

Customers must contact us before returning any product. If the return is eligible, we will provide the appropriate return instructions and designated return address.

For preference-based returns, such as a change of mind or incorrect selection, the customer is responsible for return shipping costs unless otherwise required by applicable law.

If an item arrives damaged, defective, incorrect, or incomplete and the claim is approved, an appropriate solution will be provided at no additional cost to the customer.

Approved refunds are issued to the original payment method within 5–10 business days after the returned item has been received and inspected. The customer's bank or payment provider may require additional time to display the refund.

For complete details, please review our Return & Refund Policy.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you need to correct your shipping information, please contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing or shipment preparation.

Customs and Import Charges

Orders shipped internationally may be subject to customs inspections, import duties, taxes, or other charges imposed by local authorities.

Where applicable, and unless such charges have already been collected at checkout, customs duties, import taxes, and local fees are the responsibility of the recipient.

Intellectual Property

Unless otherwise stated, content available on zimraluvo.com, including text, graphics, logos, photographs, designs, and other website materials, is owned by or used by us with appropriate rights or authorization.

You may not reproduce, distribute, modify, publish, or commercially use our website content without prior written permission, except where permitted by applicable law.

Third-Party Services

Our website may use third-party services for functions such as payment processing, shipping, fulfillment, analytics, advertising, communications, and website operations.

Third-party providers may process information in accordance with their own terms and privacy policies.

Website Availability

We make reasonable efforts to maintain the availability and functionality of our website. However, we do not guarantee that the website will always be uninterrupted, error-free, or available at all times.

The website may occasionally be unavailable because of maintenance, technical problems, security issues, service interruptions, or circumstances beyond our reasonable control.

Consumer Rights

Nothing in these Terms and Conditions is intended to limit or exclude any mandatory consumer rights, statutory protections, or legal remedies that cannot lawfully be limited or excluded.

Privacy

Your use of our website is also subject to our Privacy Policy, which explains how personal information may be collected, used, disclosed, and protected.

Changes to These Terms and Conditions

We may update these Terms and Conditions from time to time to reflect changes to our business, website, services, policies, or applicable legal requirements.

Updated Terms and Conditions will be posted on this page when changes are made.

Contact Us

If you have questions regarding these Terms and Conditions, your order, payment, shipping, returns, or any other matter related to your purchase, please contact us at:

support@zimraluvo.com

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM China Standard Time (UTC+8)

We aim to respond to customer inquiries within 1–2 business days.