Privacy Policy

Privacy Policy

This Privacy Policy explains how zimraluvo, owned and operated by Chongqing Shengze Jinxuan Enterprise Management Co., Ltd., collects, uses, discloses, and protects personal information when you visit or make a purchase through zimraluvo.com.

By using our website or purchasing products from us, you acknowledge that your personal information may be handled as described in this Privacy Policy.

Information We Collect

We may collect personal information that you provide directly to us when you browse our website, place an order, contact customer support, or otherwise interact with zimraluvo.com.

Depending on how you use our website, the information we collect may include:

• Name and contact information
• Email address
• Billing and shipping address
• Order and transaction information
• Information you provide when contacting customer support
• Account information, if you choose to create an account
• Information submitted through forms or other website features

When you visit our website, certain technical information may also be collected automatically, such as your IP address, browser type, device information, operating system, referring pages, pages viewed, and information about how you interact with our website.

How We Use Personal Information

We may use personal information for purposes including:

• Processing and fulfilling orders
• Providing products and services requested by customers
• Processing payments and maintaining transaction records
• Providing order confirmations and shipping updates
• Responding to customer questions and support requests
• Processing returns, refunds, and other after-sales requests
• Improving our website, products, and customer experience
• Detecting, preventing, and investigating fraud or unauthorized activity
• Maintaining website security and functionality
• Complying with legal and regulatory obligations
• Sending marketing communications where permitted and where you have provided the appropriate consent

Cookies and Similar Technologies

Our website may use cookies, pixels, web beacons, and similar technologies to operate the website, remember preferences, understand website usage, measure performance, and support relevant advertising or marketing activities.

Some cookies are necessary for the website and checkout to function properly. Other technologies may be used for analytics, personalization, advertising, or other website-related purposes.

Depending on your browser, device, and applicable law, you may be able to control or disable certain cookies through your browser settings or other available privacy controls. Disabling certain cookies may affect website functionality.

How We Share Personal Information

We may share personal information with third parties when reasonably necessary to operate our business, provide services, process transactions, or comply with legal obligations.

Depending on the circumstances, these parties may include:

• Payment processors and payment service providers
• Shipping carriers and delivery providers
• Fulfillment and logistics partners
• Website hosting and technology providers
• Customer support and communication service providers
• Analytics and advertising service providers
• Professional advisers or service providers
• Government authorities or other parties when required by law

We do not sell or disclose personal information to third parties for purposes unrelated to operating our business except as permitted or required by applicable law.

Payments and Checkout

When you make a purchase through our website, payment information is processed through the payment services available at checkout.

We generally do not need to directly access or store complete payment card information when payment processing is handled by an applicable payment service provider.

Payment providers may collect and process payment information in accordance with their own privacy policies and terms.

Shopify and Service Providers

Our online store is operated using Shopify and may rely on Shopify and other service providers to provide website hosting, ecommerce functionality, checkout, payment processing, analytics, security, customer support, shipping, and other business services.

These service providers may process personal information as necessary to provide their services to us and our customers, subject to their applicable terms and privacy policies.

Order and Marketing Communications

We may use your contact information to send transactional communications related to your purchases, including order confirmations, shipping notifications, delivery updates, and customer service messages.

Where permitted by applicable law, we may also send promotional or marketing communications about our products and services.

You may unsubscribe from marketing emails by following the unsubscribe instructions included in the applicable communication. Even if you opt out of promotional communications, we may continue to send necessary transactional or service-related messages concerning your orders or account.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, process transactions, maintain appropriate business and financial records, resolve disputes, enforce agreements, protect our business, and comply with applicable legal obligations.

The length of time personal information is retained may vary depending on the type of information and the purpose for which it was collected.

Data Security

We take reasonable measures designed to protect personal information against unauthorized access, use, alteration, disclosure, or destruction.

However, no method of transmission over the Internet or method of electronic storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of personal information.

Your Privacy Rights

Depending on where you live and subject to applicable law, you may have certain rights regarding your personal information.

These rights may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of personal information in certain circumstances
• Request restriction of certain processing
• Object to certain uses of personal information
• Request portability of certain personal information
• Withdraw consent where processing is based on consent
• Opt out of certain marketing communications

These rights are subject to applicable legal requirements and exceptions. We may need to verify your identity before completing certain privacy requests.

California Privacy Rights

If you are a California resident, you may have additional rights under applicable California privacy laws, subject to applicable exceptions and limitations.

Depending on the circumstances, these rights may include requesting information about the categories of personal information collected, the purposes for which personal information is used, and certain disclosures of personal information.

California residents may also have rights to request access to, correction of, or deletion of certain personal information, as provided by applicable law.

To submit a privacy request, please contact us at support@zimraluvo.com with the subject line "Privacy Request".

International Privacy Rights

Depending on your location, you may have additional rights under applicable privacy or data protection laws.

If you are located in a jurisdiction that provides additional privacy rights, we will handle applicable requests in accordance with the requirements that apply to us.

To exercise an applicable privacy right, please contact us using the information provided below.

Children's Privacy

Our website and services are not directed to children under the age required by applicable law to provide consent for online services.

We do not knowingly collect personal information from children in violation of applicable law. If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

Third-Party Links

Our website may contain links to websites, services, or platforms operated by third parties.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of third-party websites before providing personal information to them.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, legal requirements, or privacy practices.

When changes are made, the updated Privacy Policy will be posted on this page with a revised effective date where appropriate.

We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.

Contact Us

If you have questions about this Privacy Policy or wish to submit a privacy-related request, please contact us at:

support@zimraluvo.com

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM China Standard Time (UTC+8)

We aim to respond to customer inquiries within 1–2 business days.