Shipping Policy

Shipping Policy

This Shipping Policy explains how orders placed through zimraluvo.com are processed, fulfilled, shipped, tracked, and delivered.

Shipping Destinations

zimraluvo currently ships to the following destinations:

• United States
• Canada
• Australia

Available shipping methods and any applicable geographic restrictions will be displayed during checkout.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Processing time is separate from delivery time. Orders placed on weekends or public holidays will generally begin processing on the next business day.

If an unusual processing delay occurs, we will contact you using the email address provided during checkout.

Estimated Delivery Times

Estimated delivery times after dispatch are:

• United States: approximately 5–12 business days
• Canada: approximately 7–15 business days
• Australia: approximately 7–15 business days

Processing and delivery times are calculated separately. Depending on the destination, the total estimated time from order confirmation to delivery may therefore be approximately:

• United States: 6–15 business days
• Canada: 8–18 business days
• Australia: 8–18 business days

All delivery timeframes are estimates and are not guaranteed delivery dates. Carrier delays, customs processing, severe weather, public holidays, remote delivery locations, or unusually high shipping volumes may affect delivery.

Shipping Fees

Eligible orders of US$29 or more qualify for free standard shipping.

For orders below US$29, available shipping methods and applicable shipping charges will be displayed at checkout before payment is completed.

Shipping fees may vary depending on the destination, shipping method, package size, weight, and order contents.

Fulfillment and Shipping Origin

Orders may be fulfilled from our own facilities or partner facilities depending on inventory availability, product location, and delivery destination.

Products in the same order may occasionally be fulfilled from different facilities and shipped in separate packages. These packages may arrive on different dates and may have separate tracking numbers.

Regardless of the fulfillment location, zimraluvo remains responsible for assisting customers with order, shipping, tracking, and delivery enquiries.

Order Tracking

Once your order has shipped and tracking information becomes available, you will receive a shipping confirmation email containing the available tracking details.

Tracking information may take several business days to update after a shipping label has been created. A temporary delay in tracking updates does not necessarily mean that your package has stopped moving.

If your order is shipped in multiple packages, you may receive a separate tracking number for each shipment.

Receiving Your Order

Orders will be delivered to the shipping address provided during checkout. Please make sure that your name, address, postal code, and contact information are complete and accurate before placing your order.

We recommend inspecting your order shortly after delivery. If an item arrives damaged, defective, incomplete, missing, or incorrect, please contact us as soon as possible.

When reporting an issue, please provide your order number and, where relevant, clear photographs or videos of the product, packaging, and shipping label.

Delivery Delays

Delivery may occasionally be delayed because of carrier operations, customs inspections, severe weather, public holidays, remote delivery locations, high shipping volumes, or other circumstances outside our reasonable control.

If your tracking information has not updated for an extended period or your order has not arrived within the estimated delivery timeframe, please contact us at support@zimraluvo.com with your order number.

Our team will review the available tracking information and, where appropriate, work with the carrier or fulfillment partner to investigate the shipment.

Lost Packages

If your package appears to have been lost in transit, please contact us with your order number and available tracking information.

We will investigate the shipment with the relevant carrier or fulfillment partner. Depending on the outcome of the investigation, an appropriate solution may include delivery assistance, replacement, or refund in accordance with our policies and applicable consumer laws.

Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, please first check your mailbox, entrance, porch, reception desk, mailroom, other members of your household, nearby neighbors, and any delivery notice provided by the carrier.

You may also contact the local carrier responsible for final delivery.

If the package still cannot be located, please contact us at support@zimraluvo.com with your order number and tracking information.

A tracking status showing "Delivered" does not automatically prevent us from reviewing a legitimate delivery issue.

Shipping Address Changes

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you need to change your shipping address, please contact us as soon as possible. We cannot guarantee that an address can be changed after the order has entered processing or shipment preparation.

If a package is returned, redirected, or requires reshipment because an incorrect or incomplete address was provided by the customer, additional shipping charges may apply.

International Orders and Customs

Orders shipped to Canada and Australia may be subject to customs inspections, import duties, taxes, or other charges imposed by local authorities.

Where applicable, and unless such charges have already been collected at checkout, customs duties, import taxes, and local fees are the responsibility of the recipient.

Customs processing may also affect estimated delivery times.

Returns

Please contact us before returning any product. Our customer support team will review your request and, if the return is eligible, provide the appropriate return instructions and designated return address.

Please do not send products to our registered business address unless our customer support team specifically instructs you to do so.

Return eligibility, return shipping costs, refund timing, and other return conditions are governed by our Return & Refund Policy.