Return & Refund Policy

Return & Refund Policy

This Return & Refund Policy explains the conditions and procedures for returns, refunds, exchanges, and order cancellations for purchases made through zimraluvo.com.

zimraluvo is owned and operated by Chongqing Shengze Jinxuan Enterprise Management Co., Ltd.. The company is responsible for product sales, order processing, customer support, returns, refunds, and other transactions conducted through zimraluvo.com.

Return Window

Eligible products may be returned within 30 calendar days after delivery.

To request a return, please contact us at support@zimraluvo.com within 30 calendar days of receiving your order and before sending any item back.

Return Eligibility

To qualify for a standard return, the item must be:

• Unused, unaltered, and in its original condition
• Returned with its original packaging and included accessories, where applicable
• Safely repackaged to help prevent damage during return transit
• Accompanied by proof of purchase

Products that have been used, altered, damaged through improper handling, or returned without required components or packaging may not qualify for a standard preference-based return, subject to applicable consumer laws.

How to Request a Return

Before sending any product back, please contact us at support@zimraluvo.com and provide:

• Your order number
• The item you wish to return
• The reason for the return
• Relevant photographs or videos, where applicable

Our customer support team will review your request and, if the return is eligible, provide the appropriate return instructions and designated return address.

Returns sent without prior authorization or to an unauthorized address may not be accepted or processed.

Return Address

Please do not send returns to our registered business address unless our customer support team specifically instructs you to do so.

Once your return request has been approved, we will provide the appropriate return warehouse address and return instructions.

Return Shipping Costs

Preference-Based Returns

For returns caused by a change of mind, incorrect selection, or another reason unrelated to product quality or our error, the customer is responsible for the return shipping cost.

Original shipping charges are generally non-refundable for preference-based returns unless otherwise required by applicable law.

Damaged, Defective, Incorrect, or Incomplete Items

If an item arrives damaged, defective, incorrect, incomplete, or materially different from the product description, please contact us as soon as possible.

To help us review the issue, please provide:

• Your order number
• A description of the issue
• Clear photographs or videos of the product and the issue
• Photographs of the original packaging and shipping label, where relevant

Please retain the product and its original packaging until our review has been completed.

If the claim is approved, we will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.

Return Packaging and Shipment

Approved returns must be securely packaged to help prevent damage during transit. Whenever available, we recommend using a trackable shipping method and retaining your shipping receipt until the return has been completed.

We are not responsible for returns sent to an incorrect or unauthorized address.

Refund Method and Timing

After an eligible return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 5–10 business days after the returned item has been received and inspected.

Your bank, card issuer, or payment provider may require additional time to display the refund in your account after we have processed it.

Refunds may be reduced or refused if the returned item does not meet the stated return eligibility conditions, subject to applicable consumer laws.

Exchanges

If you wish to exchange an item, please contact us before returning it.

Exchange availability depends on current product availability and inventory levels. Depending on the circumstances, we may provide a replacement or ask you to return the original item and place a new order.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible after placing the order.

We will make reasonable efforts to assist with order changes or cancellations before processing begins. However, changes or cancellations cannot be guaranteed after an order has entered processing or shipment preparation.

If an order is successfully cancelled after payment has been collected, the applicable refund will be issued to the original payment method.

Consumer Rights

Nothing in this Return & Refund Policy is intended to limit or exclude any mandatory consumer rights or remedies that cannot legally be waived under applicable law.

Where applicable law provides additional rights or remedies, those rights will continue to apply.

Contact Us

If you have questions about returns, refunds, exchanges, cancellations, damaged products, defective products, or incorrect orders, please contact us at:

support@zimraluvo.com

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM China Standard Time (UTC+8)

We aim to respond to customer inquiries within 1–2 business days.