Payment & Security

Payment & Security

This Payment & Security Policy explains how payments are handled when you purchase products through zimraluvo.com, including payment authorization, payment information, transaction security, and refunds.

zimraluvo is owned and operated by Chongqing Shengze Jinxuan Enterprise Management Co., Ltd.. The company is responsible for product sales, order processing, customer support, returns, refunds, and other transactions conducted through zimraluvo.com.

Available Payment Methods

Available payment methods are displayed during checkout.

The payment methods available to you may depend on your location, device, order details, and the payment services currently supported by our online store.

Please review the available payment options and the total order amount before completing your purchase.

Payment Authorization

When you place an order, the payment method you select may be subject to an authorization or verification process by the applicable payment service provider.

An order can normally be processed after payment has been successfully authorized and confirmed.

If a payment cannot be authorized or completed, your order may not be processed. Depending on the reason for the payment failure, you may be asked to use another available payment method.

Payment Information

Payment information submitted during checkout is processed through the payment services available on our website.

When payment processing is handled by an applicable payment service provider, we generally do not directly access or store complete payment card information.

Payment service providers may collect, process, and store payment information in accordance with their own terms, privacy policies, and security practices.

Transaction Security

We take reasonable measures designed to protect information associated with purchases made through our website.

Payment transactions are processed through the payment services available at checkout, which may use security measures designed to protect payment information during transmission and processing.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted through the Internet.

Order Confirmation

After a successful purchase, you may receive an order confirmation email containing information about your order.

If you do not receive an expected confirmation email, please first check your spam or junk email folder.

If you still cannot locate your order confirmation, please contact us at support@zimraluvo.com with the information associated with your purchase.

Pricing and Total Charges

Product prices and applicable charges are displayed during the shopping and checkout process.

Before completing payment, you will have an opportunity to review the applicable order details and charges presented at checkout.

Prices, promotions, discounts, shipping charges, and other applicable fees may change from time to time.

If an obvious pricing or technical error is identified, we may take reasonable steps to correct the error and, where appropriate, contact affected customers regarding their orders.

Currency

The applicable currency for your purchase will be indicated during the shopping and checkout process.

Depending on your payment method and financial institution, your bank or payment provider may apply currency conversion fees or other transaction charges.

Any such fees imposed by your bank, card issuer, or payment provider are generally outside our control.

Payment Declines

If your payment is declined, please verify that the payment information provided is correct and that your selected payment method is available for the transaction.

You may also contact your bank, card issuer, or payment provider for assistance.

If the issue continues, you may try another payment method displayed during checkout.

Fraud Prevention and Payment Verification

For security and fraud-prevention purposes, orders may be subject to verification or review.

We may refuse, cancel, or limit an order when reasonably necessary to address suspected fraud, unauthorized activity, payment problems, technical errors, or other legitimate security concerns.

If an order is cancelled after payment has been successfully collected, any applicable refund will be issued to the original payment method.

Refunds

Approved refunds are issued to the original payment method.

For eligible returns, refunds are generally processed within 5–10 business days after the returned item has been received and inspected.

After we process a refund, your bank, card issuer, or payment provider may require additional time before the refunded amount appears in your account.

For complete information about return eligibility, return shipping costs, damaged or defective products, and refund conditions, please review our Return & Refund Policy.

Order Cancellation and Payment

If you need to cancel an order, please contact us as soon as possible at support@zimraluvo.com .

We will make reasonable efforts to assist with cancellation requests before an order enters processing or shipment preparation. However, cancellation cannot be guaranteed after processing or shipment preparation has begun.

If a cancellation is successfully processed after payment has been collected, the applicable refund will be issued to the original payment method.

Taxes and Additional Charges

Applicable taxes, duties, customs charges, or other government-imposed fees may depend on the destination and circumstances of the order.

For international orders, customs duties, import taxes, and local fees may be the responsibility of the recipient where applicable and unless already collected at checkout.

Payment Service Providers

Our website may use third-party payment service providers to process transactions. These providers may process payment and related information as necessary to complete the transaction and provide payment services.

Third-party payment providers may have their own terms and privacy policies. We recommend reviewing the applicable provider's terms and privacy information where appropriate.

Protecting Your Account and Payment Information

If you create an account or otherwise maintain login credentials for our website, you are responsible for keeping your account credentials confidential and for notifying us if you believe your account has been accessed without authorization.

Please do not send complete payment card numbers, security codes, passwords, or other sensitive payment credentials to us by email or through customer support messages.

Questions About Payments

If you have questions about a payment, order charge, refund, or payment-related issue, please contact us at:

support@zimraluvo.com

Please include your order number when contacting us about a specific transaction so that we can assist you more efficiently.

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM China Standard Time (UTC+8)

We aim to respond to customer inquiries within 1–2 business days.